Our goal is to ensure your complete satisfaction with your purchase. If for any reason you are not happy with your order, we have implemented a flexible return and refund policy to make the process as easy as possible.
Eligibility For Returns
To qualify for a return, the item must be in its original condition and packaging, with all tags and accessories included. We cannot accept returns of used, damaged, or altered items. Additionally, the return must be initiated within 25 days of receiving your order. If the item does not meet the return eligibility criteria, we will inform you and return the item to you at your expense.
Return Process
If you receive a defective product, please contact our customer service team immediately at [email protected]. We will promptly assist you in replacing the defective product or issuing a refund.
Refund Process
Once we have received and processed your return, we will issue a refund for the purchase price of the item. The refund will be credited to the original payment method used for the purchase. Please note that it may take up to 5-10 business days for the refund to appear on your account, depending on your financial institution.
Return Shipping Costs
Unless the item received is defective or incorrect, the cost of return shipping is the responsibility of the customer. However, if you receive a defective or incorrect item, we will cover the cost of return shipping.
Defective Or Incorrect Items
If you receive an item that is defective or incorrect, please contact us immediately at [email protected]. We will promptly arrange for a replacement item to be sent to you or issue a refund, as appropriate. In these cases, we will also cover the cost of return shipping.
If you have any questions or concerns regarding our return and refund policy, please feel free to reach out to us at [email protected]. Our team is always available to assist you.